Continuing with my search for where the best place is to buy contact lenses, I've finally gotten around to looking over 1-800 Contacts
. I’m not sure why I didn't write a review about them sooner. This company appears to be the king of contacts. It is difficult to find a bad word about them anywhere. As far as cost goes, they have a great price matching guarantee. For contact lenses, they say they will beat any competitors price by 2%. The only downside of doing a price-match is that you have to do some work, and you probably want to make sure they will accept the competitor’s price for their guarantee. The upside is that, in general, people have been very happy with the customer service of 1-800 Contacts compared to most of the other online discount retailers. 1-800 Contacts is listed with the Better Business Bureau
. They have an A+ rating. The website does show there are 23 complaints over the past 3 years, which does not seem like a lot given the high volume they do. All 23 complaints were resolved with the assistance of the BBB, which is also a positive sign. For the most part, people found the website easy to navigate, delivery to be prompt, and orders to be accurate. There are a few complaints out there though, but they seem relatively rare. Also, based on what I've read, I’d expect their customer service will be better than almost all online contact retailers.
Assuming you don’t want to do a price match with another one of the sites, their prices aren't anything special. For the Acuvue Oasys, which is the brand/style I've been comparing between companies, their basic price is $34 per box, but if you order 8 boxes (one year supply), the price becomes $30 per box. I would definitely want to do a price match with a site like Visiondirect.com where the price would be between $18.50 and $23 depending on what kind of coupon codes you find and whether 1800 Contacts will price match the coupon code discounts.
I would love to hear more feedback here from people's experiences ordering from 1800Contacts, especially if you do a price match and how easy it was to get it done.